Where to Buy Orthotic-Friendly Shoes in the UK

Yes, but with caveats. Major high-street shoe retailers stock shoes that are compatible with orthotics, but they rarely label them as such. Staff are not typically trained to advise on orthotic compatibility, so you will need to assess each shoe yourself.

Bring your orthotic with you and apply the seven-feature checklist to every shoe you consider. Check for a removable insole, firm heel counter, adjustable fastening, enough depth, a wide toe box, a low heel, and a stable sole.

The high street works well for people with thinner, over-the-counter insoles or slim custom devices. If you wear a thicker custom orthotic, you may find that standard high-street shoes do not have enough depth, and a specialist retailer will serve you better.

Specialist retailers focus specifically on footwear for people who need extra depth, wider fittings, or removable insoles. They stock ranges that are purpose-built for orthotic compatibility, and their staff are trained to help.

Key advantages of specialist retailers include:

• Expert advice on your specific device: staff can assess your orthotic and recommend shoes that match its shape, thickness, and rigidity.
• Hard-to-find widths: specialist retailers commonly stock EE, EEE, and wider fittings that are rarely available on the high street.
• Extra-depth ranges: shoes specifically designed to accommodate thicker orthotic devices without compromising fit.
• Easy returns and fitting adjustments: many specialists offer a more flexible returns policy and will work with you to get the fit right.

Yes, particularly if you have already found a shoe that works and need to reorder, or if you live in an area without specialist retailers nearby.

When shopping online for orthotic-compatible shoes:

• Use specific search terms: filter for "extra depth," "wide fit," or "removable insole" to narrow results to shoes that are more likely to be compatible.
• Check the returns policy carefully: you may need to try multiple sizes or styles before finding the right one.
• Order your adjusted size: remember that you will likely need to go up half to one full size to accommodate your orthotic. See our guide on what shoe size to buy with orthotics.
• Read reviews that mention orthotics: other orthotic wearers often leave detailed reviews about fit, depth, and removable insoles.

The NHS provides orthotic devices (insoles, AFOs, and similar) free of charge when prescribed. However, the NHS does not routinely provide shoes to go with them.

There are exceptions. The NHS may provide prescribed bespoke footwear in cases where no commercially available shoe can accommodate the patient's device or foot shape. This typically applies to people with significant foot deformity, diabetic foot complications on specific clinical pathways, or other complex needs.

If bespoke footwear is prescribed, it is provided free of charge through the orthotics department. If you think you might qualify, ask your orthotist or podiatrist directly. They can advise on whether a referral for bespoke footwear is appropriate for your situation.

How do I find a specialist orthotic shoe retailer near me?

Ask your NHS orthotist, podiatrist, or GP. They will usually know of local specialist retailers and can recommend ones that other patients have found helpful.

Can a shoe repair shop modify my shoes to fit orthotics?

A cobbler can make minor adjustments, such as stretching the width slightly or adding a heel grip. However, they cannot add a removable insole to a glued-in shoe or increase the internal depth. Fundamental compatibility needs to be built into the shoe from the start.

Is it worth paying more for orthotic-compatible shoes?

Often, yes. A well-made compatible shoe will last longer, support your orthotic properly, and save you money on replacements. See our guide on the cost of orthotic shoes in the UK for a full breakdown of prices and value.

I live in a rural area with no specialist shops nearby. What are my options?

Online specialist retailers with generous returns policies are your best option. Many offer free returns and telephone or video consultations to help you find the right fit remotely.

Buying for a child? Finding children's orthotic shoes involves different retailers and considerations. Read our guide on where to buy children's orthotic shoes in the UK.

Browse our full Orthotic Shoe Buyer Guide for more detailed advice on every aspect of buying shoes for orthotics.